CrystalVOX Call Center Solutions

CrystalVOX has implemented dozens of call centers throughout the United States and internationally. We leverage a best of breed "Open Source" call center application named VICIDIAL written by Matt Florell. We have proven success with call centers ranging from 10 agents to 250 agents. VICIDIAL is capable of providing all of the functionality, and significantly more flexibility of most commercial call center application for a fraction of the cost. There are no licensing costs associated with VICIDIAL, like most commercial products.

Some of the amazing features this solution offers are:

  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • Open-Source GPL licensed, with no software licensing cost


Click here for an Administrator demo (username: 6666 password: 1234)


Contact us today to find out more about our service offerings with VICIDIAL.

 
 
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Testimonials
"We've shopped around and tested many different dialers and telecommunication solutions! Once we involved CrystalVOX we were able to see a completely different level of professionalism and technical knowledge from all the other companies out there. They were able to set up our call center and our telecommunication needs to our specs in a matter of one day. The level of support that we are getting far surpasses anyone in the telecommunication industry. As soon as we need any changes made or any new integration, CrystalVOX is on it in a matter of minutes with the highest level of professionalism and expertise." - Ilya Shvartsman - CTO - Life Insurance Center