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At CrystalVOX we have focused our entire service offerings around two core components in the Voice over IP space. While the technologies we leverage in order to better service our customers range from Dialers to CRM solutions here is the technology we base our business around.
About Digium Digium®, Inc., the Asterisk company, is the original creator and primary developer of Asterisk, the industry's first open source telephony platform. Digium provides hardware and software products, including AsteriskNOW™, the complete open source software appliance; Asterisk Business Edition™, the professional-grade version of Asterisk; and the Asterisk Appliance™, hardware-based telephony solution, to enterprises and telecommunications providers worldwide. Digium also offers a full range of professional services, including consulting, technical support, and custom software development. Used in combination with Digium's telephony interface cards, Asterisk offers a strategic, highly cost-effective approach to voice and data transport over IP, TDM, switched and Ethernet architectures. Digium's offerings include VoIP, conferencing, voicemail, legacy PBX, IVR, auto attendant, media servers and gateways, and application servers and gateways. About Asterisk Code for Asterisk, originally written by Mark Spencer of Digium, Inc., has been contributed from open source software engineers around the world. Currently boasting over two million users, Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces, featuring VoIP packet protocols such as SIP and IAX among others. It supports U.S. and European standard signaling types used in business phone systems, allowing it to bridge between next-generation voice-data integrated networks and existing infrastructure.
The next generation of business phone systems
Switchvox® is everything that you don't expect from a PBX. It's truly affordable, easy to set up, simple to configure, and a breeze to maintain. It has features that let your business run more effectively and with fewer hassles. And it does all of this for a fraction of the cost of the PBX dinosaurs of the past. Switchvox is so much more than just an office phone system. Its a revolution in business communications, putting you in control of your most important asset in business, your voice. With this incredible leap in technology comes astounding cost-savings for your business, integration capability that you never thought possible, and the flexibility to meet the needs of whatever industry that you're in. Brochures: SwitchVOX switchboard overview video
About Polycom Polycom is the only company today delivering end-to-end, rich media collaborative applications for voice, video, data and the Web from desktop and mobile personal systems to room systems to the network core. We are the industry leader in unified collaboration solutions. Our vision is to enable people to connect anytime, anyplace and with any device in a virtual experience as natural as being there. Polycom delivers business value by cutting costs, simplifying system management, and fostering real time collaboration. As a result of this easier, more lifelike collaboration, people are more innovative, efficient and productive, make better decisions, enjoy enhanced relationships and greater satisfaction with their jobs -- enabling organizations to be more agile, innovative and therefore globally competitive.
About VICIdial VICIDIAL is a set of programs that are designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound call center suite.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. The manager interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings. VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. There are currently over 200 installations of VICIDIAL in production in over 30 countries around the world, some with over 300 agent seats and several with multiple locations. Major VICIDIAL Features:
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